Effective Date: 1st June, 2025
NTG Fight & Fitness Singapore, operated under Ayur Sports Management Pte. Ltd., is committed to safeguarding the privacy and personal data of all our customers, website visitors, subscribers, and gym members. This Privacy Policy outlines how we collect, use, disclose, retain, and protect your personal information in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore and globally accepted data protection practices.
This policy applies to all services offered by NTG Fight & Fitness Singapore, both in-person and through our digital platforms (website, mobile applications, emails, and social media).

1. Who We Are
• Business Name: Ayur Sports Management Pte. Ltd.
• Brand Name: NTG Fight & Fitness Singapore
• Address: 491B River Valley Road, #02-01, Singapore 248373
• Contact Emails: hello@ntgfightsg.com
• Phone Number: +65 9848 2227
We are a health and fitness company offering gym memberships, combat sports training, fitness classes, personal training, and wellness-related services.

2. Information We Collect
We may collect and process the following categories of personal data:
a. Personal Identification Information
• Full name, NRIC/FIN/passport number (if required for compliance)
• Date of birth, age, gender, nationality
• Profile photo or biometric data (for check-ins, if applicable)

b. Contact Information
• Email address, mailing address, phone numbers
• Emergency contact details

c. Health and Fitness Information
• Medical history, allergies, injuries
• Fitness goals, progress tracking, workout data
• Consent for physical activities or waivers

d. Transactional and Financial Information
• Payment details (via secure payment gateway, never stored in raw form)
• Billing address, invoices, payment history
• Membership or subscription plans

e. Digital & Technical Data
• IP address, browser type, device information
• Cookies and web analytics
• Website usage and session activity logs

f. Communication & Feedback
• Enquiries, feedback, survey responses
• Chat or email correspondence

3. How We Use Your Information
Your information is used only for legitimate business purposes. We use your personal data to:
• Register and manage your gym membership or class subscription
• Provide personalised training, recommendations, and fitness plans
• Process payments and generate invoices
• Communicate booking confirmations, policy changes, promotions, and newsletters
• Conduct internal performance and usage analysis
• Handle customer service requests, complaints, or feedback
• Ensure your safety and health by storing relevant medical information
• Comply with legal, regulatory, or insurance obligations
• Prevent misuse, fraud, or unauthorised access to our platforms or premises

4. Legal Basis for Processing (PDPA Compliance)
We process your personal data based on:
• Your consent (e.g., when subscribing to our services)
• Contractual necessity (e.g., managing your membership agreement)
• Legal obligation (e.g., when required to provide data to authorities)
• Legitimate interest (e.g., customer support, fraud prevention)

5. Disclosure of Personal Information
We do not sell or rent your data. We may, however, disclose your data in the following circumstances:
• Internal Staff and Trainers: For service delivery and class management.
• Payment Processors and Banks: To process your payments securely.
• IT & Marketing Service Providers: Under confidentiality, to manage communication, cloud storage, email services, or CRM systems.
• Medical or Emergency Services: If a health emergency occurs on our premises.
• Government and Legal Authorities: When mandated by law or investigation.
All third-party vendors and partners are bound by confidentiality and data protection obligations.

6. Photography & Media
• NTG Fight & Fitness Singapore may capture photographs or videos during classes and events for promotional purposes.
• Members may opt out by notifying staff prior to participation.

7. Data Retention
We retain your personal data for as long as:
• You maintain an active membership or account with us.
• Necessary for legal, accounting, or reporting obligations.
• Required to resolve disputes or enforce agreements.
When no longer needed, your data will be securely destroyed, anonymize, or deleted.

8. Data Security
We employ robust technical and organisational measures to protect your personal data, including:
• SSL encryption on all data transmission
• Secure servers and firewalls
• Role-based access control
• Regular audits and data protection assessments
• Staff confidentiality agreements and training
While we strive for complete security, no system can be 100% secure. Users are also responsible for keeping passwords and accounts confidential.

9. International Data Transfers
If your data is transferred or stored outside Singapore (e.g., via cloud services), we ensure that:
• The destination country has comparable data protection laws, or
• Contractual clauses are in place with the third-party service provider ensuring compliance with PDPA standards.

10. Cookies and Tracking Technologies
Our website may use cookies, tags, pixels, and similar technologies to:
• Improve site performance and user experience
• Enable login and preferences
• Track user behaviour for analytics (e.g., Google Analytics)
You may disable cookies in your browser settings, but certain features may not function optimally.

11. Your Rights Under the PDPA
You have the right to:
• Access and review the personal data we hold about you
• Correct inaccurate or outdated information
• Withdraw consent for processing (e.g., marketing communications)
• Request deletion (subject to retention laws)
• Object to data processing for certain purposes
To exercise these rights, contact us at hello@ntgfightsg.com. We will respond within a reasonable time.

12. Opt-Out Options
You may opt out of marketing emails or SMS by:
• Clicking the “unsubscribe” link in our communications
• Emailing hello@ntgfightsg.com with your request
• Updating your preferences in your account dashboard (if available)

13. Children’s Privacy
We do not knowingly collect personal data from children under 16 without parental or guardian consent. If such data is inadvertently collected, please contact us for prompt deletion.

14. Updates to This Policy
We may revise this Privacy Policy periodically. Updated versions will be posted on our website with the date of revision.

15. Contact Us
For privacy-related enquiries, data access, or complaints:
NTG Fight & Fitness Singapore
Email: hello@ntgfightsg.com
Phone: +65 9848 2227
Address: 491B River Valley Road, #02-01, Singapore 248373